FAQ Page for Accessibility at Novotel Leicester
Level Access
There is level access from the main entrance to:
Bedrooms
We have non-allergic bedding.
There is an emergency call system next to the bed.
We have a complimentary room policy for personal assistants.
Level access bedrooms
The route to the bedroom is 750mm wide, or more.
The bedroom door is 750mm wide, or more.
There is unobstructed floor space 1200mm by 900mm, or more.
The bathroom has a level access shower.
Hearing
The fire alarm has a vibrating pillow pad and flashing lights.
The (bedroom) TVs have subtitles.
We have a hearing loop in at main reception desk.
All staff have disability awareness training.
Visual
Glass doors and full-height windows have contrast markings.
The walls and the doors have high colour contrast.
We have information in large print.
General
Staff are available 24 hours a day.
All staff have disability awareness training.
We have emergency evacuation procedures for disabled visitors.
Getting here
2 Great Central square,
Leicester
LE1 4JS
Travel by public transport
You can get to Novotel Leicester by bus and train.
St Margaret’s and the Haymarket bus stations are within 0.5 miles / 0.8 km and offer connectivity to all local bus stations and National Express services. The bus stop is 0.5 miles / 0.8 km from Novotel Leicester.
The nearest train station is Leicester Train Station. The train station is 1 miles / 1.6 km from Novotel Leicester.
Leicester mainline railway station is less than one mile from our hotel, with Central London just over an hour away via the Midland mainline
By Car
Our hotel is only a 12 minute drive from the M1 Junction 21, delivering instant access to the UK motorway network.
By Plane
East Midlands Airport & Birmingham International Airport are within easy access of our hotel via the M1 and M69/M6.
Travel by taxi
You can get a taxi with Swift Fox Cabs by calling 0116 26 28 222. The taxi company has a wheelchair accessible vehicle.
You can get a taxi with A&B Cabs-Airport Taxi Leicester by calling 0116 298 9898. The taxi company has a wheelchair accessible vehicle.
Parking
There is parking near the venue. There are accessible parking spaces. Parking is not free.
There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.
From the car park to the entrance, there is level access. There is a permanent ramp.
The path is sloped.
For Parking please use postcode LE1 4SG. Take the left hand turn at Kimberly House off Vaughan Way on to Great Central street. Parking is located on your left and is sign posted.
Our parking is an open air car park and has no height restrictions and no barriers. All parking is on 1 level.
Residential costs for over night is £10 for 24hrs, car registration must be given to reception upon arrival
Arrival
Path to main entrance
From the street to the main entrance, there is level access.
There is a permanent ramp.
The path is sloped.
Main entrance
The main entrance has level access.
The door is 1620mm wide.
The main door is sliding and automatic.
Getting around inside
Visual Impairment – General Information
We have contrast markings on all glass doors, contrast markings on all full-height windows and high colour contrast between walls and doorframes.
Lift
We have 2 lifts.
You can get a lift to all floors.
Lifts to all floors
The lift door is 900mm wide.
The lift is 1620mm wide. The lift is 1400mm deep.
The lift says the floor number at each floor.
The lift buttons have raised numbers or letters.
The lift shows the floor number, at each floor.
Main Reception
From the main entrance to reception, there is level access. The check-in desk has a low section for wheelchair users. You can sit down at reception.
Bedrooms
All bedrooms have windows.
Bedrooms have floor standing lights, bedside lamps, desk or table lamps and natural daylight.
Lights are LED. TVs have subtitles.
All bedrooms are non-smoking.
We have non-allergic bedding.
All bedrooms have fitted carpets.
We can move the bedroom furniture, to improve accessibility.
We have a complimentary room policy for personal assistants.
All bedrooms are en-suite.
Some toilets have handrails.
The walls and the fittings have high colour contrast.
Accessible bedroom Accessible rooms
From the main entrance to the bedroom, there is level access. There is a lift. The route to the bedroom is 935mm wide, or more. The bedroom door is 870mm wide. There is a low clothes rail. You can use the rail sitting down.
There is an emergency call system next to the bed.
The bedroom is double. The bedroom has an interconnecting room. The bathroom is en-suite. The bathroom door is 890mm wide.
The bathroom has a level access shower. The level access shower has a seat. The level access shower has handrails.
The toilets have handrails. The direction of transfer onto the toilet is to the left and right. The toilet seat is 480mm high.
The bathroom has an emergency call system.
The walls and the bathroom fittings have high colour contrast.
Our accessible rooms offer you all the comforts of our standard rooms with added safety features for your peace of mind. You will find alarm cords, a wheel-in shower, bathroom grab rails, audible, visual or vibrating fire alarms, as well as an accessible wardrobe, mirror and writing facilities. Please get in touch with our team if you have any questions and we’ll be happy to help!
Main Hotel Lounge Reception
From the main entrance to the lounge, there is level access. There is a lift. From the lift to the lounge, the route is 1680mm wide, or more.
NineB Restaurant and Bar
From the main entrance to the bar, there is level access. The route is 1680mm wide, or more.
Eat, drink and unwind morning, noon & night at Nine B Restaurant & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu. Nine B provides local and traditional dishes served in a relaxed environment with excellent service, so whether you want a light bite or a main meal, we cater for everyone.
The Gym
The route is 1680mm wide, or more.
Our comprehensive fitness centre is the place to get active and re-energise so you don’t need to hit pause on your workout routine whilst travelling and away from home.
Our state-of-the-art fitness suite features:
Elliptical trainer
Rowing machine
Two treadmills
Kettlebells & free weights
Les Mills virtual bike
Battle rope
And lots more!
Ground Floor Accessible Toilet
There is a public toilet for disabled visitors.
The toilet is a Changing Places toilet.
From the main entrance to the public toilet, there is level access. The route is 1680mm wide, or more.
The toilet door is 910mm wide.
The direction of transfer onto the toilet is to the front only.
There is 1570mm in front of the toilet. The toilet seat is 480mm high. The toilets have handrails.
Place to eat and drink
NineB Restaurant And Bar
From the main entrance to the dining area, there is level access. The route is 1680mm wide, or more. To get to a table, there are no steps.
If you need table service, staff can help you.
The route through the dining area is 800mm wide, or more.
There is background music.
The table and plates have high colour contrast.
We cater for sugar free (diabetic), vegetarian, gluten free (celiac), lactose free (dairy free), nut free and vegan specific diets.
Getting around outside
Smoking
NineB Terrace
From the main entrance to the smoking area, there is level access. The smoking area has a shelter.
The Terrace can be covered with canopy, and there is lighting and heaters available
Customer care support
Accessibility equipment
We have a hearing loop in At main reception desk.
Vibrating Pillow
Castle Gardens situated 0.3miles from the Hotel – Quaint park beside the river featuring blooming trees, gardens, picnic areas & walking paths.
You can hire mobility equipment from Leicester Shopmobility by calling 0116 253 7125.
You can hire mobility equipment from Eden Mobility Leicester by calling 0800 652 8444.
Emergency evacuation procedures
We have emergency evacuation procedures for disabled visitors.
The fire alarm has a vibrating pillow pad.
The fire alarm has flashing lights.
Customer care support
All staff have disability awareness training.
We have information in large print.
Staff are available 24 hours a day.
Guide last updated: 05 August 2025